Great Customer Experience – Deliberate by Design

Great customer service doesn’t just happen. Organisations that provide their great customer service do so by design. Everything they do is deliberate. In this way they deliver excellent customer experience – consistently and repeatedly. It doesn’t mean it’s going to be impersonal or bland – probably the opposite. It just means that the process it designed to create the right customer experience and outcomes every time. It’s deliberate by design. Read more

Dynamic Underwriting and Segmented Customer Engagement – The Future For Managing Credit Risk?

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One simple truth about all your customers

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New Inaccord Associate – Simon Hayhurst

Inaccord is pleased to announce another new Associate – Simon Hayhurst.

A graduate of Aston Business School, Simon has over 20 years’ consultancy experience in financial services at a senior level. This experience includes 10 years working at marketing communications agencies on client marketing strategies

He specialises in proposition development and customer journey enhancement – particularly in the field of Financial Services. Across his career he has worked with brands of the stature of Lloyds Banking Group, Barclays Group, Visa, RBS Group, AEGON and Diners Club International.

We welcome Simon to Inaccord. Read more

New Inaccord Associates – Charles Hughes & Pete Colley

Inaccord is pleased to announce two new Associates.

Charles Hughes has many years’ experience in business prior to his move to management consulting, where he is experienced in working in both the private and public sectors. He has strong analytical and creative skills coupled with first-rate interpersonal skills working with all levels of staff.  Charles specialises in Strategy, Technology, Programme Management. Digital Transformation and Change Management.

With a background in Finance and Procurement in the rail, retail and media sectors, Pete Colley specialises in developing information-led organisational, functional and procurement strategies that deliver sustainable commercial value and leading tactical improvement initiatives. Read more

Happy Easter from Inacccord

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Inaccord – NUS and Student Engagement

Image result for university graduation


Inaccord has been appointed preferred supplier for student engagement related advice and support by the National Union of Students.

Inaccord’s focus will be on helping Students’ Union’s to be more present, relevant and meaningful for students in enhancing their university experience by developing relationships that are beneficial for both students and Students’ Unions alike.


Time to Save – Why Saving Has Become A Necessity

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Do CEOs still not see the connection between employee engagement and the bottom line?

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Customer #Experience, Customer #Engagement – it has to be about more than Customer #Service

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