Inaccord – NUS and Student Engagement
Inaccord has been appointed preferred supplier for student engagement related advice and support by the National Union of Students.
Inaccord’s focus will be on helping Students’ Union’s to be more present, relevant and meaningful for students in enhancing their university experience by developing relationships that are beneficial for both students and Students’ Unions alike.
Customer #Experience, Customer #Engagement – it has to be about more than Customer #Service
Inaccord High Performance Culture Questionnaire & Culture Diagnostic Workshop
Inaccord High Performance Culture Questionnaire
Inaccord has developed a unique survey based approach that provides the means for organisations and individual functions, departments and divisions within them to rate themselves in terms of the extent to which a High Performance Culture exists.
In addition, the easy to complete online survey, which contains 27 multiple-choice questions, also provides ratings, comparative scores and narrative for each of the three main elements that contribute to the development of High Performance Cultures:
• Customer Experience
• Employee Engagement
• Organisational Alignment
Respondents can complete the survey anonymously and receive comparative scores and ratings immediately. By providing their names, email address and phone numbers, they will be able to access to a more detailed report outlining key areas of focus to deliver improvements in each of the three areas critical to the creation of High Performance Cultures.
This unique approach is designed not only to provide organisations and functions with a means to benchmark and rate the extent to which a High Performance Culture already exists, but also to help them to begin to understand where they need to focus to improve – and to deliver the commercial benefits and sustained competitive advantage that will result.
Click here to complete the questionnaire now. Read more
How employees hang themselves on the coat-stand by the door?
Whilst chatting to a friend over a coffee yesterday I was reminded about a story I heard several years ago, told by the poet, author and speaker David Whyte.
My friend started a new job recently and I was asking him how it was going. He explained it was “OK”, in my experience usually an indication of something less than perfect! There was undoubtedly a tinge of disappointment in his voice as he said it, which surprised me given how excited he’d been when he’d been offered the job. As we continued to talk he told me that he felt the reason he’d got the job in the first place was because of the skills he had, and that they’d explicitly said that those skills could benefit them. Read more
Inaccord at Lancaster University Management School for Second Year
Inaccord Directors Tim Hadfield and Chris Byrom presented to a group of MBA Students at Lancaster University Management School on the practicalities of influencing organisations’ change agendas and presenting and articulating change proposals to have the greatest impact and likelihood of acceptance.
This was the second year that Inaccord have been invited to Lancaster to facilitate the interactive session as part of the Management School’s MBA programme. Read more