Having presented to MBA students at Lancaster University Management School earlier this year, Chris Byrom and Tim Hadfield have been asked back to present to this academic years’ MBA students School in March 2015. They will be covering the practical aspects of delivering change in organisations including the importance of properly engaging with stakeholders, the practicalities of developing business cases that ensure buy in, key messages and articulated outputs that will mean that the change imperatives are adopted and the most effective ways to deliver ideas for change.
Inaccord at Lancaster University Management School
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January 17th, 2020
Many organisations claim that they are customer-focused or customer-centric. But what does that actually mean? To be really customer-centric, organisations need to focus on delivering a service to its customers< Read more >