We are delighted to announce John Crane as the latest Inaccord Associate. John brings extensive senior level technology and change management skills to complement the growing range of experience and subject matter expertise already possessed within the Inaccord Associate network – meaning that Inaccord are uniquely positioned to provide clients with the full range of skills and approaches necessary to deliver improved performance through developing extraordinary relationships resulting in better alignment and increased customer engagement.
John specialises in Technology and Change Management, with a particular focus on:
– Improving the effectiveness of Technology and Change Management departments in organisations
– Helping to solve major problems and challenges that these departments may face
– Undertaking Quality Assurance reviews of Technology and Change Management programmes as they progress
– Coaching and mentoring the Executives running these areas
– Helping Technology businesses to build long-lasting relationships with their clients.
John has a track-record of delivering large-scale programmes of investment and for transforming complex operations and technology and of being a dynamic and collaborative leader, commanding credibility at Board level, with wide-ranging general management and strategic experience. He has excellent interpersonal skills for driving change, managing complex situations and influencing internal and external stakeholders.
In his most recent assignment at Nationwide Building Society, John undertook an interim role as Divisional Director, Group Transformation. He made recommendations on the future operating model for the Nationwide Technology function, helped to develop a strategic outsourcing programme and undertook a detailed review for the core banking system programme.
As CIO at National Australia Bank, he led a programme of change across the UK franchise which included implementation of a new core banking system, decommissioning obsolete systems, and significant cost reduction. In parallel, he strengthened the Technology Leadership team and revitalised the workforce so that it became a trusted partner of the business.
During 2008, he also directed a cost reduction and efficiency improvement programme at National Australia Bank in order to drive down UK costs.
Between 2001 and 2003 at Barclays, John oversaw the Change Management function for the UK’s retail business, obtaining Board support and mobilising a programme to deliver major Technology change in the UK branch network.
As CIO at Woolwich PLC, John led the transformation of Woolwich IT into one of the UK’s leading technology functions, developing customer management systems and introducing an unprecedented degree of channel and product integration and process improvement.
He oversaw the technology development for the launch of the Woolwich Open Plan customer proposition, integrating current account, savings and mortgage across all channels. This was the first proposition of its kind to achieve critical mass in the UK.
During 2001 John also worked as Woolwich Integration Director in the successful merger with Barclays