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Recent Posts
Extraordinary Customer Relationships - What Gets in the Way?
October 23rd, 2019
In a recent blog, we suggested that organisations aim for extraordinary customer relationships. In fact we proposed that it should be the norm, that ordinarily extraordinary should be the standard.
It< Read more >
Are lenders missing out by not developing relationships with their customers?
July 6th, 2019
Are lenders missing out by not developing relationships with their customers?
The mortgage market has been slow to adopt some of the practices that other ‘customer-centric’ organisations routinely use to develop< Read more >
Does Retention and Customer Engagement Keep CEOs Awake at Night? Maybe it Should....
January 8th, 2019
I read an interesting article on LinkedIn yesterday about a company that invested heavily in both time and monetary terms to develop a software product that helped HR functions record< Read more >
