We would like to wish all our clients, partners, contacts, colleagues and friends a very Merry Christmas and pass on our best wishes for a very happy and prosperous 2019.
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October 23rd, 2019
In a recent blog, we suggested that organisations aim for extraordinary customer relationships. In fact we proposed that it should be the norm, that ordinarily extraordinary should be the standard. It< Read more >
July 6th, 2019
Are lenders missing out by not developing relationships with their customers? The mortgage market has been slow to adopt some of the practices that other ‘customer-centric’ organisations routinely use to develop< Read more >
January 8th, 2019
I read an interesting article on LinkedIn yesterday about a company that invested heavily in both time and monetary terms to develop a software product that helped HR functions record< Read more >