Inaccord’s Chris Byrom is delighted to have been asked to be one of the judges for the CX World Games.
The purpose of the games is to help out organisations who have challenges trying to help their customers, employees, communities and society in general during the crisis. Organisations who recognise the power of a collective (what is the collective term for CX talent? Awesomeness? Brilliance?) to generate more ideas than they can. Read more
Inaccord is pleased to announce a partnership agreement with Global Voice of the Customer technology provider Limetropy.
Limetropy gathers real-time customer experience insights that help organisations to measure the quality and impact of the experience they provide to customers and shape their CX propositions and delivery to optimise the benefits for customers and reap commercial success as consequence.
Limetropy’s proposition is centred on the provision of technology approaches to CX. It gathers customer feedback on their experiences, through various channels, the feedback is integrated and collated into the software which in turn provides CX performance outputs, alerts and real-time performance metrics.
Limetropy’s capabilities directly complement the approaches and enhance Inaccord’s ability to deliver tangible and sustainable business performance improvement through better CX provision and increased customer engagement. Read more
Inaccord is pleased to announce two new Associates.
Charles Hughes has many years’ experience in business prior to his move to management consulting, where he is experienced in working in both the private and public sectors. He has strong analytical and creative skills coupled with first-rate interpersonal skills working with all levels of staff. Charles specialises in Strategy, Technology, Programme Management. Digital Transformation and Change Management.
With a background in Finance and Procurement in the rail, retail and media sectors, Pete Colley specialises in developing information-led organisational, functional and procurement strategies that deliver sustainable commercial value and leading tactical improvement initiatives. Read more
Inaccord has been appointed preferred supplier for student engagement related advice and support by the National Union of Students.
Inaccord’s focus will be on helping Students’ Union’s to be more present, relevant and meaningful for students in enhancing their university experience by developing relationships that are beneficial for both students and Students’ Unions alike.
Inaccord High Performance Culture Questionnaire
Inaccord has developed a unique survey based approach that provides the means for organisations and individual functions, departments and divisions within them to rate themselves in terms of the extent to which a High Performance Culture exists.
In addition, the easy to complete online survey, which contains 27 multiple-choice questions, also provides ratings, comparative scores and narrative for each of the three main elements that contribute to the development of High Performance Cultures:
• Customer Experience
• Employee Engagement
• Organisational Alignment
Respondents can complete the survey anonymously and receive comparative scores and ratings immediately. By providing their names, email address and phone numbers, they will be able to access to a more detailed report outlining key areas of focus to deliver improvements in each of the three areas critical to the creation of High Performance Cultures.
This unique approach is designed not only to provide organisations and functions with a means to benchmark and rate the extent to which a High Performance Culture already exists, but also to help them to begin to understand where they need to focus to improve – and to deliver the commercial benefits and sustained competitive advantage that will result.
Click here to complete the questionnaire now. Read more
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Inaccord Directors Tim Hadfield and Chris Byrom presented to a group of MBA Students at Lancaster University Management School on the practicalities of influencing organisations’ change agendas and presenting and articulating change proposals to have the greatest impact and likelihood of acceptance.
This was the second year that Inaccord have been invited to Lancaster to facilitate the interactive session as part of the Management School’s MBA programme. Read more
Having presented to MBA students at Lancaster University Management School earlier this year, Chris Byrom and Tim Hadfield have been asked back to present to this academic years’ MBA students School in March 2015. They will be covering the practical aspects of delivering change in organisations including the importance of properly engaging with stakeholders, the practicalities of developing business cases that ensure buy in, key messages and articulated outputs that will mean that the change imperatives are adopted and the most effective ways to deliver ideas for change.
On Tuesday this week, Inaccord Director Chris Byrom presented to an audience of mainly Norwegian, Swedish and Danish marketers and customer engagement specialists. The event took place over 4 days in Strömstad, Sweden and was attended by over 500 delegates.
Speakers from around the world and from organisations such as IBM, Sony, Vodafone, Deutche Telekom, Porsche, BT, Expedia and Coca Cola presented on a variety of customer engagement related topics.
We work with organisations to help them to develop high performance cultures.
"We can help if you want to improve the experience you provide to customers, accelerate your employee engagement capability and create the necessary organisational alignment to ensure success."
