Inaccord is pleased to announce a partnership agreement with Global Voice of the Customer technology provider Limetropy.
Limetropy gathers real-time customer experience insights that help organisations to measure the quality and impact of the experience they provide to customers and shape their CX propositions and delivery to optimise the benefits for customers and reap commercial success as consequence.
Limetropy’s proposition is centred on the provision of technology approaches to CX. It gathers customer feedback on their experiences, through various channels, the feedback is integrated and collated into the software which in turn provides CX performance outputs, alerts and real-time performance metrics.
Limetropy’s capabilities directly complement the approaches and enhance Inaccord’s ability to deliver tangible and sustainable business performance improvement through better CX provision and increased customer engagement. Read more