Gerry Brown, helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. During his career, Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include Autoglass, The Royal Albert Hall, Screwfix, Sage, BSkyB, Bell Canada and TELUS
He provides strategic, operational and educational support through keynote presentations, workshops, seminars and consultancy engagements based on his four principles of Customer Experience: Culture, Communication, Commitment and Community.
Gerry has extensive experience in the contact centre industry and during his time with Genesys was involved in some of the largest implementations in the UK and Canada. He is also a Salesforce Consulting Partner and has overseen deployments at organization such as O2 and SONY.
Gerry is a Member of the Professional Speaking Association (PSA), the Global Speakers Federation (GSF), the Customer Experience Professionals Association and a Certified Customer Experience Professional (CCXP).