Simon specialises in proposition development and customer journey enhancement – particularly in the field of Financial Services. Across his career he has worked with brands of the stature of Lloyds Banking Group, Barclays Group, Visa, RBS Group, AEGON and Diners Club International.
He understands that digitisation is at the core of many customer enhancements, but does not lose sight of the fact that ultimately it is successful human engagement with those digitised propositions and processes that is the measure of their success or failure.
A graduate of Aston Business School, Simon has over 20 years’ consultancy experience in financial services at a senior level. This experience includes 10 years working at marketing communications agencies on client marketing strategies, and he is comfortable working with and presenting to executives at all levels.